COVID-19 Policies

 

We hope you are staying well!

The Mountain Magnolia Inn is open for lodging and events according to CDC guidelines and state guidance and restrictions. The Garden House, Creek House, Blue Heron, and Stone Cottage are also available for nightly lodging.  Below is information about some changes and the extra efforts we are taking at Mountain Magnolia Inn to provide a space that is safe, clean, and comfortable.

  Masks

In efforts to keep our guests and staff safe, we are following state mandates on mask wearing indoors while moving throughout the Inn’s common areas.  When you are in your room, seated for breakfast, and outdoors where social distancing is possible, masks are optional.  

Clean and Safe

We have always prided ourselves on maintaining a high level of cleanliness in our properties. Our staff will be sanitizing frequently used surfaces several times a day along with wearing facial coverings while inside the Inn.  

If you have a fever, Covid-19 symptoms, or have been directly exposed to someone with Covid- 19, we ask that you please stay home. 

It is our pledge to you as our guests that we are giving Covid “no room at the Inn” by following CDC disinfecting guidelines, wearing a mask, and social distancing. We would appreciate your help in doing everything you can to keep yourself, other guests, and our employees healthy and safe.

Check In/Out

We hope to make efforts for social distancing easy and comfortable by offering self-check in/out during this time while always being available either in the office or via call or text with any questions or needs. For guests in the main Inn, an envelope will be available to you with keys and instruction, and the innkeeper will be in touch with you before your stay, if necessary, to go over any special instructions.  For guests in the outside cottages, your confirmation letter will give you instructions for self-check-in to your individual cottage.  

Early check ins and late check outs will not be available at this time so that our staff has plenty of time to properly clean and sanitize.   

Continental Breakfast (inn guests only)

A continental breakfast is included each morning for Inn guests only.  Guests will be served at the table of your choosing in our indoor or outdoor spaces along with having the option to take breakfast to your room.  

Updated Cancellation Policy  

If you cancel your reservation more than 14 days before your arrival date, a refund of deposit, less a $35.00 cancellation fee, will be issued. Early departures will be treated like a cancellation.

If you cancel within 14 days or less of your arrival date, there will not be a refund and you will be responsible for payment of the total charges.

If you cancel within 14 days of your arrival date due to Covid-19 symptoms, positive test, direct exposure to someone who has tested positive with Covid-19,or travel restrictions due to the virus, we will offer a credit in the amount that has been paid for a future stay.  A doctor’s note or positive test will be necessary to confirm.  

How Can You Support our Small Business?

It is no secret that the hospitality industry has been hit hard by the Covid-19 epidemic. One way that you can help to support small businesses like ours through this time is by purchasing a gift certificate. Do you have a loved one working on the front lines, homeschooling their children, or just someone you would like to share your love of the Hot Springs and the Mountain Magnolia Inn with? Give the gift of a vacation.  

The Mountain Magnolia Inn thanks you for visiting our page and considering a stay with us! If you have any additional questions or would like to make a reservation, contact the innkeeper.

Wishing you well!

Karen, Marion, Mary Helen, and the Mountain Magnolia family

The Mountain Magnolia Inn and Events will be re-opening her doors on June 3rd, 2021! We will be open for lodging Thursday through Monday nights in the main Inn and nightly in each of our outside cottages. We are also taking inquiries and booking events for 2021 and beyond. We look forward to hearing from you!