Reservation and Cancellation Policy
All reservations are guaranteed by a one night’s deposit, or 50% on stays of two or more days. We accept all major credit cards.
If you cancel your reservation more than 14 days before your arrival date, a refund of your deposit, less a $35.00 cancellation fee, will be issued.
If you cancel your reservations within the 14 day period before your arrival date you will be responsible for full payment. Early departures will be treated like a cancellations.
To keep our guests and staff safe, we ask that you reschedule your stay with us if you have tested positive for Covid-19 or been directly exposed. A doctor’s note or positive test will be required to issue a credit towards a future stay.
Reservations of more than 2 rooms by an associated group may be subject to a longer cancellation period which will be established at the time of the reservation and confirmed via e-mail.
Check In Times
Check In: anytime after 3:00 pm
Arrivals after 5:00 pm will find check in instructions on the Inn’s front porch.
Check Out: 10:30 am
A 50% payment or total for one night’s stay will be processed when the reservation is received. The remaining payment will be issued 14 days from your arrival date. We accept all major credit cards.
We are a non-smoking facility and there will be a $250 charge for smoking in the guest rooms and cottages.
We only allow dogs in the Garden House. Please do not allow your dog on the furniture. We also require that you do not leave your dog unattended in your room unless it is in a crate. There is a $35.00 standard pet cleaning fee per pet and owners are responsible for any pet damage. Hot Springs does have a leash law.
Children are permitted in the Garden House, Blue Heron, Creek House and Stone Cottage. Rooms in the Inn are restricted to children age 12 and over unless otherwise discussed and for private events.
Excessive Cleaning and Damage Policy
If an accommodation requires cleaning above the norm we reserve the right to apply an additional cleaning charge to cover the cost of additional housekeeping. Damage to the property, including but not limited to guest rooms, fixtures, furnishings, artwork, décor or linens, will result in a charge of the fair replacement value or necessary cleaning. Damage to linens or towels resulting from the use of body oils, makeup, shoe polish, etc., will result in a charge for the special cleaning, repair or replacement of the damaged article.
Reservations for Activities at Other Facilities
Guests are responsible for any cancellations pertaining to an outside reservation made by our staff at their request, i.e., Hot Springs Spa, Massages at the Inn, Horseback riding, Rafting etc. You are responsible for payment if you cancel without due notice. If you are unsure about a specific cancellation policy please check with your Innkeeper.